Customer Success Manager

Create a welcoming start for new customers and help them find what matters to them in BlackIQ.

Build useful guides and support routines, with clear ways to follow up and bring in the right help.

Talk with customers, answer questions, work through problems and learn from their experience.

Help customers with plans, payments and invoices, working with the team to make billing clear.

Bring customer ideas and frustrations to the product team so their experience shapes what we improve next.

Keep customers informed as colleagues work on their requests, and follow through until they know what happens next.

You'll help people feel heard, supported and confident exploring something new.

What you learn from customers will help us build a more useful and welcoming product.

You'll help turn early conversations into lasting relationships as our community grows.

Experience helping customers get started, solve problems and get more from a product or service.

Enjoyment of practical work, from writing a guide to answering a billing question or improving a support process.

The ability to listen closely, explain clearly and help people feel comfortable asking questions.

Experience organising customer feedback, following up on requests and noticing where people need more help.

Comfort working with product and engineering colleagues to turn customer needs into improvements.

Empathy, reliable follow-through and the ability to organise your work and stay connected in a remote team.